Return & Refund Policy

Return & Refund Policy

At R102 Wellness, your satisfaction is at the heart of everything we do. We stand behind the quality of every product we craft — and we want you to feel confident in every purchase.

Return Window

We accept returns within 3–4 days of delivery. To be eligible, items must be:

  • In their original, unopened condition
  • Accompanied by proof of purchase (order confirmation or receipt)
  • Unused and in the same condition in which they were received

How to Initiate a Return

  1. Contact us within your return window at info@r102wellness.com with your order number and reason for return.
  2. Receive return instructions — our team will respond within 1–2 business days with the next steps.
  3. Ship your item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank or card issuer to post the credit.

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return or refund:

  • Perishable goods — including sea moss gels, shots, and splashes
  • Opened or used personal care products
  • Custom or made-to-order products
  • Sale items — all sale purchases are final
  • Gift cards
  • Any item not in its original condition or missing original packaging

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery at info@r102wellness.com with photos of the item and packaging. We will make it right — promptly and with care.

Shipping Fees

Shipping fees are non-refundable. If you receive a refund, the cost of original shipping will not be included.

Shipping Address & Order Accuracy

R102 Wellness is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. Please review your shipping details carefully before placing your order. If an address error is identified after an order is placed, we cannot guarantee changes can be made prior to fulfillment.

Questions?

We're here to support your wellness journey every step of the way. Reach out to our team at info@r102wellness.com and we'll be happy to assist.